1Foundation Knowledge
Alcohol Basics
- ✓ Understanding different types of spirits, beer, and wine
- ✓ Alcohol content and serving sizes
- ✓ Storage and handling requirements
- ✓ Flavour profiles and mixing compatibility
Responsible Service
- ✓ Legal age & ID checking procedures
- ✓ Recognizing signs of intoxication
- ✓ Refusal of service techniques
- ✓ Local laws & licensing awareness
2Practical Bar Skills
Pouring & Measuring
- ✓ Free pour vs. jigger techniques
- ✓ Draft beer pouring with proper head
- ✓ Wine service (by glass/bottle, correct handling)
- ✓ Consistent portioning and cost control
Speed & Efficiency
- ✓ Multi-order preparation and sequencing
- ✓ “Well setup” (keeping bar stocked)
- ✓ Prioritizing orders during busy periods
- ✓ Efficient movement and workspace organization
3Customer Service
Professional Interaction
- ✓ Greeting & taking orders confidently
- ✓ Active listening and attention to detail
- ✓ Building rapport with regular customers
- ✓ Managing multiple conversations effectively
Sales & Service Excellence
- ✓ Upselling (premium brands, cocktails, food pairings)
- ✓ Handling complaints calmly and professionally
- ✓ Creating a welcoming atmosphere
- ✓ Reading customer preferences and adjusting service
4Bar Management Basics
Operations & Inventory
- ✓ Stock rotation & inventory control
- ✓ Ordering and receiving supplies
- ✓ Cost control and waste minimization
- ✓ Equipment maintenance and troubleshooting
Administrative & Safety
- ✓ Cash handling & POS systems operation
- ✓ Hygiene & cleaning routines
- ✓ Safety (glassware handling, spills, fire exits)
- ✓ Opening and closing procedures
Key to Success
Master these essential skills through consistent practice, ongoing education, and attention to detail. Professional bartending combines technical expertise with exceptional customer service to create memorable experiences.
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